Terms of Service
Language and precedence
This document is available in multiple languages. In the event of any inconsistency or conflict, the Spanish version shall prevail.
Scope / Purpose
These terms govern the provision of professional consulting, implementation, and software development services for Odoo and eYssen (or others), as well as related IT services, provided by Adél Benus (self-employed/sole trader, NIF ESY9116278N) to companies and professional clients (B2B). This website and these services are not intended for end consumers.
Engagement and acceptance
Services are engaged by a client-accepted quotation, a specific contract, or a firm purchase order. Acceptance of a quotation implies acceptance of these general terms.
The legal relationship is created when the client accepts the service terms and signs the quotation in writing, or—if on a subscription/prepaid basis—upon payment of the prepaid amount; in either case, for an indefinite term.
Either party may terminate the relationship with 30 days’ prior notice. Fees for work already performed and services actually delivered shall remain payable.
In the event of serious breach of contract, either party may terminate it with immediate effect.
Unless otherwise agreed in writing, any prior agreements on the same subject matter are superseded by these service terms and their supplements.
Scope of services
Services will be provided in accordance with the accepted proposal:
- Implementation, configuration, and training for Odoo and eYssen or other systems.
- Module development and customizations.
- Bug fixing and further development maintenance.
- Remote technical support.
Any additional service not covered by the initial proposal will be subject to a new commercial offer.
Obligations of the parties
- Provider (Adél Benus): to perform services with the highest professional diligence and in accordance with applicable regulations.
- Client: to supply the information and resources required for proper performance, and to make payments on time.
Prices and payment terms
Prices are those stated in the accepted quotation, exclusive of taxes. VAT will apply in accordance with Spanish law. Payment shall be made by bank transfer or another agreed method, within the deadlines indicated in the invoice or contract.
- Rates application. The public price list applies uniformly to all clients. Time is billed in started ten (10)-minute blocks. Unless expressly stated otherwise, prices are net amounts and applicable taxes (e.g., VAT) are added as required by law.
- Monthly post-billing (basic option). Hours delivered during the month are invoiced at month-end, payable within eight (8) days from the invoice date.
- Monthly prepaid package (optional). The Client may purchase a package of twenty (20) hours per month for consultation, customization, or development. The package carries a tenpercent (10%) discount on the current public rate. Package hours may be used during the current month; unused hours may be carried over and used within a maximum of twelve (12) months, after which they expire without refund. Once the package is exhausted, additional hours may be purchased at the current public rate and will be invoiced at month-end.
- ERP licensing and operation. Fees do not include licensing, hosting, or operation costs of Odoo, eYssen, or other ERPs. The Provider delivers only implementation, support, and custom development services. The Provider assumes no responsibility for system errors; any additional work arising therefrom will be billed at the current hourly rate.
Suspension for non-payment. In the event of non-payment at invoice due date, or exhaustion of the prepaid balance, the Provider may immediately suspend ongoing work and/or access until regularization. In case of non-payment, the Provider may suspend the services until the debt is settled and may apply late-payment interest as well as, where applicable, collection/administrative costs in accordance with applicable law.
B2B taxation. Unless stated otherwise, prices are shown before taxes. In B2B transactions with clients outside the EU/Spain, tax treatment may vary; any local taxes (if applicable) are borne by the client.
Intellectual property
Developments and customizations form part of the corresponding ERP software (including Odoo or other management systems used by the client) and are subject to the license of such software in each case (LGPL, OPL, or other applicable licenses).
Such developments are delivered to the client with a right of use; ownership of the specific developed code may be governed by a separate agreement between the parties.
Confidentiality and data protection
Both parties undertake to keep confidential any information they access. The processing of personal data is governed by the Privacy Policy. Where third-party personal data are accessed, the corresponding data processing agreement will be executed (GDPR Art. 28).
Warranties, liability, and third-party systems
Warranties. The warranty excludes errors arising from the use of ERP systems (in particular Odoo/eYssen or others), incompatibilities, outages or downtime of external providers, and incidents caused by the Client’s data quality or permission configuration.
Liability. The Provider shall not be liable for indirect or consequential damages, including without limitation loss of profits, loss of data, reputational harm, or any damage resulting from the Client’s improper use of the software. The Provider shall also not be liable for errors, limitations, or failures inherent to the ERP system used (Odoo or others), nor for any additional work such errors may entail. In any case, the Provider’s maximum aggregate liability is limited to the amount actually paid by the Client for the affected service(s) during the period to which the claim relates.
Third-party systems and components. The future behavior of third-party components, modules, and updates cannot be guaranteed; related intervention and support are billed hourly at the current rate.
Term and termination
One-off services conclude upon delivery. For support or maintenance agreements, the term is that stated in the specific agreement; either party may terminate with 30 days’ notice.
Material breach. In case of serious or repeated breach, the Provider may immediately suspend the service and, where appropriate, terminate the contract with immediate effect.
Offboarding, data export and deletion. Upon termination, the Client is entitled to download or receive its own data within a reasonable timeframe and to the extent technically feasible; export and migration are provided on an hourly-billing basis. The Provider may delete the Client’s data thirty (30) days after termination in accordance with the backup policy, unless a different retention period is required by law.
Governing law and jurisdiction
These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the courts of Málaga, expressly waiving any other jurisdiction that may correspond to them.
Force majeure
Neither party shall be liable for delays or failures due to force majeure, understood as an unavoidable and unforeseeable event beyond its control (e.g., natural disasters, war, authority-imposed restrictions, or nationwide network failures). During force majeure, contractual obligations are suspended; if the situation continues for more than thirty (30) days, either party may terminate the contract in writing without cause.
Right of withdrawal (not applicable)
Returns (Cancellations)
Our services are intended exclusively for businesses and professional clients (B2B). Therefore, the consumer right of withdrawal does not apply. Any incidents or claims relating to the services provided will be handled in accordance with these Terms and any specific agreements (if any) signed with each client. Any request for cancellation or modification must be communicated in writing to [email protected].
Accessibility
Accessibility Statement
I am aware of the importance of making online information accessible to everyone. Although, as an independent professional, I am not legally required to comply with the same standards as public-sector websites, I strive to make this site as accessible as possible and to follow the WCAG (Web Content Accessibility Guidelines) to the extent possible. If you encounter any accessibility barriers or have suggestions for improvement, please write to [email protected].
Contact / Support
For any enquiries regarding my services, you may contact me through the following means:
- Email (recommended): [email protected]
- Phone: +34 600 332 861
- Support hours: Monday to Friday, 09:00-17:00
Response times:
- All requests will be answered within a maximum of 5 business days.
- The initial response does not necessarily mean the matter is fully resolved; it confirms receipt and outlines next steps.
SLA / Response times / Maintenance
- Response time. A substantive first response will be provided within five (5) business days to incidents and requests received through official support channels (triage, clarification, start of reproduction).
- Resolution time. No general resolution time is assumed; final closure depends on the nature and complexity of the issue, its reproducibility, dependencies, and third-party involvement.
- Downtime and maintenance. Planned maintenance will preferably be performed during low-traffic periods; in urgent cases, extraordinary maintenance may be carried out without prior notice. Maintenance does not constitute a breach of contract.
Task and request handling:
- For prepaid clients, execution and resolution follow the timelines set in the relevant service agreement.
- For other requests, timelines may vary depending on complexity and resource availability.
Last updated:
30/09/2025
v1.0